Refund Policy

Last updated: 29 September 2026

Thank you for shopping at iqmeteray.com, run by IQ Meteray. We want you to be happy with every iQ Meter program and product. If you are not completely satisfied with your purchase, we are here to help.

Refunds are always made to the original payment method. Money is returned to the same card, bank account or mobile wallet that was used to pay for the order (the payment-initiated media). We do not refund to a different card or account, or in cash. Cash-on-delivery orders are refunded by bank transfer to an account in the buyer's name.

1. Returns (physical products)

You can return a product within 7 days of receiving it.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all cards and parts.
To start a return, contact us with your order number (it starts with "IQ-"). Please do not send items back before we confirm the return address.

2. Refunds

Once we receive and inspect your return, we will email you to tell you whether your refund is approved.
If it is approved, we will refund the price of the item to your original payment method. The refund excludes the original delivery charge, unless the return is because of our mistake (see section 5).
If a discount code was used, the refund is the amount you actually paid for the item.

3. Digital programs

Digital programs (for example the 30-Days Brain Booster or ශිෂ්‍යත්ව මීටරේ) are unlocked on your account as soon as your payment is confirmed.
You can ask for a full refund within 7 days of purchase if you have not yet started the program (no lessons, days or quizzes completed).
Once a program has been started, it cannot be refunded, except where the program cannot be accessed because of a fault on our side that we cannot fix.
After a refund, access to the program is removed from your account.

4. Exchanges

If you would like to exchange a product for a different one, contact us within 7 days of receiving your order. We will explain how to return the item; any price difference is paid or refunded to your original payment method.

5. Damaged, defective or wrong items

If your item arrives damaged or defective, or we sent the wrong item, tell us within 7 days of delivery with your order number and a photo. We will send a replacement or give a full refund, including the delivery charge, depending on your preference and product availability. In this case we also cover the cost of the return.

6. Non-returnable items

Digital programs that have already been started.
Activity cards, worksheets or boxes that have been used, written on, or are missing parts.
Personalised or custom-made items.
Gift cards and discount codes.

7. Return shipping

You pay the delivery cost of sending an item back, unless the return is because of our mistake (a wrong, damaged or defective item). Please use a trackable delivery service; we cannot refund items that do not reach us.

8. Cancellations

Unpaid orders are never charged; you can simply leave them.
A paid order for a physical product can be cancelled for a full refund, to the original payment method, until it has been dispatched.
We may cancel an order (for example if an item is out of stock or a price was shown wrongly). If you have already paid, we refund you in full to the original payment method.

9. Processing time

Approved refunds are processed within 7 working days of approval (for returns, after we receive the item). It can then take a further 7–14 working days for the money to appear in your account, depending on your bank or card provider.

10. Delivery

We deliver physical products anywhere in Sri Lanka. Digital programs are not delivered; they appear in My Programs on your account.
Delivery fee: LKR 450.00 per order. The exact amount is always shown before you pay.
Orders are dispatched within 2 working days of payment confirmation (cash-on-delivery orders: within 2 working days of the order) and usually arrive within 3–7 working days. We email you when your order is dispatched, with a tracking number when available.
Delivery times are estimates and can vary with your location, public holidays and the courier.

11. Contact us

For returns, refunds or delivery questions, send us your order number: email we@iqmeteray.com, call 071 55 66 106, or write to 240/20B Weera Mawatha, Pannipitiya, Sri Lanka. You can also read our Terms & Conditions.